Atlassian
The Atlassian Rovo Governance Guide: Setting the Levers for Safe AI Adoption
Understand how Rovo governance works across permissions, admin controls, agents, automation, the MCP server, auditing, and Atlassian Guard.
19 min readRead
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ITSM
From worklogs to customer entitlements: support contracts inside JSM
Test update from API
9 min readRead
ITSM
The same JSM queue, six charts, six different verdicts
One JSM Incident queue. 200 tickets. Six legitimate chart types. Each chart, in isolation, points the team toward a different management action. The chart isn't a window onto the data — it is an editor. Here is the decision rule.
7 min readRead
ITSM
Ticket Replay: JSM process mining without the six-figure project
Every JSM ticket already carries a complete event log. Every queue holds 5–50 process variants nobody has drawn. Here's the read you can run on one queue in a week — without the seven-figure platform. We call it Ticket Replay.
8 min readRead
ITSM
ITSM Dashboard Metrics That Matter: The Second Reading Most JSM Teams Miss
A pragmatic guide to the ITSM dashboard metrics worth tracking — and the second reading behind each one that flips the diagnosis for JSM service desks.
11 min readRead
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