ITSM
ITSM Dashboard Metrics That Matter: The Second Reading Most JSM Teams Miss
A pragmatic guide to the ITSM dashboard metrics worth tracking — and the second reading behind each one that flips the diagnosis for JSM service desks.
11 min readRead →
Blog
Field notes from the Atlassian ecosystem.
Atlassian, ITSM, and the practice of building software in and around the ecosystem.
7 posts in total
All posts
More to read.
6 posts
Atlassian
How to Create Custom SLA Reports in Jira Service Management
Jira Service Management's built-in reporting offers basic SLA tracking. Here's how to build custom SLA dashboards that give your team the visibility they need.
1 min readRead →
ITSM
Understanding ITSM Process Maturity: A Practical Guide
Process maturity isn't about ticking boxes. It's about understanding where your team actually stands — and what to improve first.
1 min readRead →
Engineering
Why We Migrated Charts & Reports from Connect to Forge
The mandatory Forge migration deadline is approaching. Here's what we learned migrating our own flagship app.
1 min readRead →
Company
View26 Achieves SOC 2 Type II Certification
View26 is now SOC 2 Type II certified with a clean opinion. Here's what that means for our customers.
1 min readRead →