MANAGED SERVICES
Keep your Atlassian environment running smoothly.
Ongoing maintenance, updates, and evolution of your Atlassian environment. View26 keeps your tools running so your teams can focus on delivering value.
KEY HIGHLIGHTS
- ✓Proactive Monitoring
- ✓Platform Updates
- ✓Custom App Maintenance
- ✓Incident Response
WHAT'S INCLUDED
Continuous care for your Atlassian stack.
01
Proactive Monitoring
Continuous monitoring of your Atlassian environment for performance issues, errors, and capacity concerns.
02
Platform Updates
Managed rollout of Atlassian platform updates, ensuring compatibility with your custom configurations.
03
Custom App Maintenance
Ongoing maintenance of View26 and third-party marketplace apps, including Forge platform adaptation.
04
Performance Optimisation
Regular performance reviews and optimisation of workflows, JQL queries, and automation rules.
05
Incident Response
Defined SLAs for incident response with escalation procedures and root cause analysis.
SERVICE TIERS
Choose your level of support.
Essential
Monitoring and reactive support for stable environments.
- ✓Quarterly reviews
- ✓Email support
- ✓24h response SLA
Professional
Proactive management and regular optimisation.
- ✓Monthly reviews
- ✓Priority support
- ✓8h response SLA
Enterprise
Dedicated support with custom SLAs and strategic advisory.
- ✓Weekly reviews
- ✓Dedicated contact
- ✓4h response SLA
FAQ
Common questions.
What’s included in managed services?
Monitoring, platform updates, app maintenance, performance reviews, and incident response. Scope varies by tier.
Can I change tiers?
Yes. Tiers can be upgraded or downgraded with 30 days’ notice.
Do you support third-party marketplace apps?
We support View26 apps and can extend coverage to select third-party apps based on complexity.
What are the response SLAs?
Essential: 24 hours. Professional: 8 hours. Enterprise: 4 hours. All business hours, EU timezone.