Support Time Contract Management for JSM is an innovative Forge App designed to aid IT teams in effectively managing support time contracts right within Jira Service Management. Our latest addition to this app is the highly anticipated feature called Smart Contract, which has been requested by our valued customers ever since we won the Codegeist 2022 competition.

Smart contract revolutionize the way you handle contract by enabling the creation of recurring monthly or yearly agreements. This eliminates the need for manual contract creation every month or year. Our app automates the process by generating new contracts based on the terms of your existing contract, providing unmatched convenience.

Furthermore, smart contracts offer the advantage of rolling over any unused hours from previous contracts to new ones. This ensures that your support hours are efficiently utilized and maximized.

Here’s a step-by-step guide on how to utilize smart contracts:

Begin by creating a new contract, where you will be prompted to provide the following details

• Contract type (select recurring for enabling smart contract feature)
• Start and end dates of the contract
• Number of support hours included in the contract

OIn addition to smart contracts, our app offers a range of other noteworthy features, including:

• Configure Support Time Quota Contracts within JSM: With our app, you can effortlessly create and monitor multiple support time contracts linked to a specific JSM organization, all in a single comprehensive view.

• Generate Support Time Contract reports: Our app empowers users to generate detailed reports, facilitating accurate and transparent billing.

• Expose Metrics in the Customer Portal: By making the logged hours for the contract accessible in the Customer Portal, our app enhances transparency and strengthens your relationship with customers.

If you’re seeking a way to simplify and streamline your support time contract management, we highly recommend utilizing the Support Time Contract Management for JSM App, now equipped with smart contracts feature.

Try it for yourself at the

Atlassian Marketplace for free! ✨