Expose your beautifully crafted Dashboard through the Jira Service Desk Customer Portal

By Priya Abraham | September 10, 2020

A picture is worth a thousand words, especially when you’re trying to find relationships and understand your data.

Here Dashboards play a vital role in gaining insights from a variety of data visuals. It also simplifies data presentation, significantly as data complexity increases.

The Basics

Both JIRA Software and JIRA Core allow you to create Dashboard (s) using several built-in and custom gadgets. Unfortunately, you cannot expose a dashboard on the Jira Service Desk Customer portal.

However, the Customer portal provides the Requests’ page (from the link at the top right corner of the portal), allowing users to overview the tickets they reported or shared with them.

Requests Report in Customer Portal

Technically, you could expose Jira Dashboards to your Service Desk customers by providing application access to JIRA Software; however, that would involve additional Jira user licenses for customers.

VIEW26 - Charts & Reports for Jira Service Desk

Charts & Reports for Jira Service Desk allows you to create and share custom dashboards with customers via the portal.

With our easy to use widgets, you can quickly customize and craft your Dashboard. The App provides easy-to-use drag-and-drop creation of custom reports, charts, and dashboard gadgets.

Sample VIEW26 Dashboard

Publish reports

JIRA Service Desk provides the customer organization feature for grouping customers. Customers can be members of multiple organizations and can be associated with numerous projects.

Publishing VIEW26 Dashboard to the portal is as simple as sharing the VIEW with a customer organization(s).

Sharing Dashboard with Customer Organizations

All published Dashboards are available for customers in Portal Page under the ‘Charts & reports’ dropdown (from the link at the top right corner of the portal)

Dashboard in Customer Portal Page

Publish reports

So why expose your dashboards via the customer portal, you may ask? Portal reports help customers to be informed regarding their service requests and engineering backlog progress.

As transparency plays a significant role in today’s world, it is essential to bring it in Servicedesk Reporting. VIEW26 Charts & Reports for JiraServiceDesk helps you bring reporting transparency to Jira ServiceDesk customers via Customer Portal reports.

To learn more on VIEW26 Charts and Reports. Click here

Try out Charts and Reports for Jira Service Desk for Free, on the Atlassian Marketplace

comments powered by Disqus